Health Passport
During the peak of COVID-19, we built a workplace readiness platform to help Oliver Wyman employees return to the office safely. Initially launched for internal use across global offices, the solution was later adapted and commercialized—enabling other organizations to manage return-to-work protocols with confidence and flexibility.
Client
Oliver Wyman
Services
Design, Research
Industries
Health and Wellness
Date
Jan - Feb '20
Impact
Global reach: Deployed across offices in 12+ countries.
Commercial success: Led to 3 customized versions for external clients.
Health & safety: Helped prevent thousands of potential infections.
Product evolution: One core feature matured into a standalone offering, expanding the platform’s long-term value.
The welcome screen was the first step in the intro carousel.
Problem
COVID-19 upended Oliver Wyman’s travel-heavy work culture, exposing gaps in remote infrastructure and creating urgent demand for a safe, scalable return-to-office solution.
Key Challenges
Capacity management: No system to track daily office occupancy.
Protocol enforcement: Difficulty ensuring compliance with evolving health guidelines.
Risk assessment: No centralized way to evaluate travel or health-related risks impacting employee safety.
The organization needed a fast, flexible tool to address these challenges and restore operational continuity.
Initial sketches of the home screen and approval badge
Solution
We built a lightweight, scalable platform to manage office access and safety protocols. Users completed a health screening flow that generated one of two outcomes:
Stay Home Notice: Triggered when responses indicated risk, with override flexibility for edge cases.
Day Pass: Granted approved users a digital, single-use office entry pass.
To support localized needs, we added a "My Office" section with site-specific safety protocols and real-time updates.
We later extended the platform to support clients and visitors, enabling safe access for external guests. Within weeks, the internal success of the tool led to external demand—unlocking new revenue streams and cross-functional collaboration with client product and design teams.
Question 4 of 9 in the "About You" section of the questionnaire
Stay home notice. Users could tap "Go to Email" which would attach a screen shot to their HR rep
Day pass that needed to be presented to security at their office entrance
External version of the app with new "Pandemic Navigator" which turned into a standalone product